At Simone Hopkins Pilates, we are committed to protecting your privacy and ensuring your personal information is secure. This policy explains how we collect, use, and safeguard your data when you become a member of our online Pilates studio.

As a membership-based platform, we collect certain personal and billing information to manage your subscription, provide access to classes, and communicate with you throughout your membership.

We have implemented appropriate physical, electronic, and administrative safeguards to prevent unauthorized access, misuse, loss, or disclosure of your data. However, please note that no method of internet transmission is completely secure—especially email—so we encourage caution when sharing sensitive details electronically.

  • We may collect the following types of information:

    • Full name

    • Contact information (e.g., email address, phone number)

    • Date of birth

    • Emergency contact details

    • Credit card details (processed securely via third-party payment platforms)

    • Membership status and payment history

    • Demographic data (e.g., postcode)

    • Health-related information voluntarily provided (e.g., injuries, conditions, pregnancy status) to support your safety during sessions

    • Responses to surveys and promotional offers

    This information enables us to deliver safe, personalized instruction, manage your membership, process payments, and keep you informed with relevant updates and offers.

  • You may cancel your membership at any time. Upon cancellation:

    • Your access to member-only services will continue until the end of your current billing cycle.

    • You may request access to, correction of, or deletion of your personal data by contacting us directly.

    • We may retain certain personal data as required by law or for legitimate business purposes (such as tax compliance or fraud prevention).

  • We retain your personal data only for as long as necessary to fulfill the purposes outlined above, and in accordance with legal, tax, and regulatory requirements. Inactive accounts are periodically reviewed, and associated data may be deleted or anonymized after a reasonable retention period.